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How anekagame protects your privacy

When you open an account with us and deposit via DANA, OVO, GoPay or QRIS, we collect only what we need to verify your identity, process withdrawals and…

Data encrypted in transit and at restPayment info never stored on public serversYour account access logs visible to you
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anekagame How anekagame protects your privacy
PRIVACY QUESTIONS

How to contact us about your data

If you want to see, change or delete your personal data, or if you have questions about how we use it, reach out through any of these channels. Our team in Surabaya and Bandung handles privacy requests during business hours and responds within 48 hours on weekdays. You can also request a full copy of your data held on our servers, export your game history, or ask us to permanently delete your account and associated records.

Team online

Email Support

Send privacy requests to [email protected]. Include your account username and the specific data you want to access or change. We'll reply within 24–48 business hours.

Live Chat

Open the chat widget in the bottom-right corner of your account lobby. Our agents can answer privacy questions and help you request your data export or account deletion.

Account Settings

Log into your account, go to Settings > Privacy & Security, and use the self-service tools to view, update or download your personal information anytime.

HOW WE KEEP DATA SAFE

Our data security and your account rights

Your account is protected by two-factor authentication and real-time fraud monitoring. Every deposit via DANA, OVO, GoPay or QRIS is logged and verified before it reaches your wallet.

Account Security

Two-factor authentication protects your login. Every withdrawal request requires identity verification and a 24-hour hold so you can cancel if…

Payment Encryption

DANA, OVO, GoPay and QRIS transaction data is encrypted end-to-end. Your payment details are never stored on our lobby servers.

Cookie Control

Cookies track your login session and game preferences. You can disable non-essential cookies in your browser; we will still recognize…

Data Retention

We keep your account data for seven years after you close your account, to comply with financial regulations.

Breach Notification

If your data is compromised, we notify you within 72 hours by email and offer free credit monitoring through our…

Your Rights Request

You can access, correct, export or delete your personal data. Submit a formal rights request via Settings or email privacy@anekagame.

Privacy policy FAQs

We collect your full name, date of birth, email address, phone number and ID document (national ID or passport) for account verification. We also collect your device information, IP address and browser type so we can detect unusual access and protect your account from fraud.

We retain your account data for seven years after account closure to comply with Indonesian financial and tax regulations. Your game records remain in your account for download anytime. You can request permanent deletion after the retention period ends by emailing [email protected].

Yes. Your payment details are encrypted and never stored on our lobby servers. When you deposit, your wallet provider verifies the transaction and sends only a confirmation ID to us. Your actual bank or wallet credentials are never seen by anekagame.

No. We do not sell or share your personal data with third parties for marketing. We only share data with payment processors, fraud-prevention partners and regulators where local law permits. You can opt out of marketing emails in your Settings anytime.

Yes. Log into your account, go to Settings > Privacy & Security and select 'Download My Data'. We'll prepare a file with your account details, deposit history, and game records within 48 hours. You can also email [email protected] to request this.

We will notify you within 72 hours by email if your data is compromised in a breach. We provide free credit monitoring through a security partner, reset your password and require two-factor authentication on your next login to re-secure your account.

Go to Settings > Personal Information to update your email, phone or address instantly. To request deletion of sensitive data or your entire account, email [email protected] with your username and reason. We'll respond within 30 days and process your request where local law permits.

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