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Your Rights and Our Responsibilities Under These Terms

When you open an account with anekagame, you enter into a straightforward agreement about how your account works, what you can do in our lobby, and how we…

Account security and verification stepsPayment terms for DANA, OVO, GoPay and QRISDispute resolution and your rights
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anekagame Your Rights and Our Responsibilities Under These Terms
CONTACT US

How to Reach Us About Your Terms and Account

Our support team is available to explain any part of these terms, answer questions about your account rights, and help you understand what happens if a dispute arises. We respond to account queries through multiple channels so you can reach us in the way that works best for you. Response times and channels are listed below.

Team online

Live Chat

Open the chat window in the bottom-right corner of the lobby or account page. Our team responds during support hours, seven days a week, 9 AM to 11 PM Jakarta time.

Email Support

Send queries to [email protected]. We aim to reply within 24 hours. Include your account username and a clear description of your question.

In-Account Help

Visit the Help section inside your account dashboard. Look for FAQ articles about account closures, data access requests and dispute procedures. Updates appear there first.

DATA AND SECURITY

How We Keep Your Account and Payment Data Safe

Your account security and data privacy sit at the centre of these terms. We encrypt all login credentials, payment details and personal information using industry-standard protocols.

Encrypted Connections

All communication between your device and our servers uses SSL 256-bit encryption.

Payment Verification

Before we send withdrawal funds to your DANA, OVO, GoPay or QRIS account, we verify your registered name matches your…

Data Access Requests

You can request all data we hold about you, including your login history, deposit and withdrawal records.

Account Closure Options

Close your account any time through settings. Outstanding balances are withdrawn to your original payment method within five business days.

Cookie and Tracking Policy

We use cookies to remember your login and track gameplay for fraud prevention.

Dispute Resolution Contact

If you disagree with a transaction or account decision, contact [email protected] with details.

Frequently Asked Questions About Our Terms

These questions cover the most common points players in Surabaya and across Indonesia ask us about account rules, what happens to your balance if you close, how disputes are handled, and what changes we can make to the terms.

Yes. Go to your account settings, select 'Close Account' and confirm. Any balance in your wallet is automatically withdrawn to the payment method you used for your last deposit. Withdrawals usually arrive within five business days. After closure, you can reopen a new account, but there is a 24-hour waiting period.

Your balance is held in a segregated wallet and is yours under these terms. If we cease operations, we will notify you and arrange withdrawal of all balances to your registered payment method within 30 days. We maintain this protection continuously.

Contact support with your transaction ID, the date and what you dispute. We review your account history and the payment provider's records. If we find an error, we correct it immediately. If we find your account acted correctly, we explain why in writing. You can escalate if unsatisfied.

We can update terms to comply with new laws or fix errors, but we notify all account holders at least 14 days before changes take effect. The notification appears in your account dashboard and via email. If you close your account before the date, the old terms apply to your final transactions.

We collect your name, identity number, payment details, login history and gameplay data to verify your identity and prevent fraud. We keep this data while your account is active. After closure, we keep records for seven years for legal compliance, then delete them.

Yes. Email [email protected] with your account username and request a data export. We compile all records we hold about you—login history, deposits, withdrawals, game history—and send a file within 30 days. There is no charge.

Your account is tied to Indonesia. Access depends on local law. If we detect access from outside Indonesia, we may suspend your account pending verification. Log in from your registered location or contact support to confirm travel. Where local law permits, temporary access may be granted.

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